Refund policy
At Aurio, we take great care to ensure that our products are properly packed, sealed and delivered to you in excellent condition.
Returns
Due to the nature of our products, which include food and consumable items such as dry fruits, nuts, seeds and other packaged food products, we generally do not accept returns once the order has been delivered.
However, if you receive:
- A damaged or tampered package
- A wrong product
- A product that is missing from your order
- A product with a manufacturing/packaging defect
- A product that appears to have been damaged during transit
please contact us within 48 hours of delivery.
What you need to do
Please contact Aurio Customer Support through the contact details provided on our website and share:
1. Order number
2. Description of the issue
3. Clear photographs/videos of the product and packaging
4. Any other information requested by our customer support team
Our team will review the complaint and, if the issue is found to be genuine, we may provide a replacement or refund, as applicable.
Refunds
If a refund is approved, the amount will be refunded to the original payment method used for the order. Refund processing time may vary depending on the payment gateway/bank.
Shipping charges, if any, may not be refundable unless the issue is due to an error attributable to Aurio, such as delivery of a wrong or damaged product.
Non-eligible cases
Returns/refunds will generally not be accepted for:
- Change of mind after delivery
- Incorrect address or contact details provided by the customer
- Product opened, used or consumed by the customer
- Improper storage of the product after delivery
- Complaints made after 48 hours of delivery, except where applicable under law
- Normal variations in colour, size or appearance that do not affect the quality or safety of the product
Aurio reserves the right to assess each complaint individually and determine the appropriate resolution.
For any assistance, please contact us through the Contact Us section of our website.